![]() ![]() ![]() ![]() Another round of hiring will begin in the spring/summer, and 40 graduating classes are scheduled for this year – part of the company’s commitment to unparalleled customer service and emerging stronger from the COVID-19 pandemic. Since hiring and training ramped back up last year, Delta expects to have a total of 4,500 new flight attendants on the front line by the end of 2022. “To really care about others … that comes across very naturally and organically. “This is a people business,” said Jennie Ho – V.P. It requires technical knowledge – like memorizing the configurations of nine different planes and learning how to operate 16 different door and window variations – and a desire to care for customers. As everyone at Delta knows, to become a flight attendant takes more than a desire to travel. The hands-on six-week program at Delta’s Atlanta headquarters prepares flight attendants for anything that can happen in the air, from turbulence and unruly passengers to heart attacks and emergency landings. “There is no doubt these incidents have decreased over the past month since we got the backing of the federal mask mandate and after FAA Administrator Steve Dickson issued the zero-tolerance policy on interference with a crew member, including refusing instructions to wear a mask,” said Sara Nelson, president of the Association of Flight Attendants (AFA), a union representing 50,000 flight attendants on 17 airlines. “All of this helps back up flight attendants with clear instruction for travelers and acts as a deterrent for those who might otherwise create conflict.On NBC’s “Today” show, viewers were given a look behind the scenes at the rigorous training all Delta flight attendants go through to ensure customers have a safe, best-in-the-industry experience. One group happy with the FAA’s tough stance is the flight attendants union. This policy will be in effect through March 30, 2021,” according to the agency. “The agency will pursue legal enforcement action against any passenger who assaults, threatens, intimidates, or interferes with airline crew members. The days of warnings or counseling are over - at least through next month. Historically, the FAA has handled unruly-passenger incidents using a variety of methods ranging from warnings and counseling to civil penalties. Last month, the FAA adopted a stricter, zero-tolerance policy toward passengers who cause disturbances on flights or fail to obey flight crew instructions in violation of the FAA’s regulations or engage in conduct proscribed by federal law. Passengers who violate this law can be subject to civil penalties, criminal fines and imprisonment. Federal law prohibits interfering with aircraft crew, physically assaulting or even threatening to physically assault aircraft crew or anyone else on an aircraft. Yesterday, the Federal Aviation Administration proposed a $27,500 penalty for the female passenger who struck the flight attendant. We apologize to customers for the flight delay this caused.” We do not tolerate violence of any kind and this situation is currently under investigation. That’s why two customers who did not comply with crew safety instructions were asked to deplane Flight 1997 this evening. Hours after the incident happened, Delta Air Lines said in a statement, “There is nothing more important than the safety of our people and customers. Witnesses told NBC Miami that one of two passengers on board was cursing at flight attendants. Another video, shot on a smartphone from a different angle and published by NBC’s Miami affiliate, also shows the moment the passenger hit the flight attendant. Two unruly passengers were ejected from a Delta flight Tuesday at a Florida airport, the airline said. ![]()
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