![]() ![]() The Zendesk API returns data in a lightweight format called JSON. Migrating ticket data into Zendesk from another system The interface allows for 60 tickets to be edited at once, while the API allows up to 100 tickets. In the same vein, the restrictions on how many items you can update at a time is higher with the API. For example, while you're only able to create a single organisation at a time in the agent interface, you could create up to 100 organisations at a time with the API. The ability to quickly update many records is another benefit of using the API. The API can return all information related to a ticket, so you may use the API output to pass data into a third party reporting application. You can also use the Zendesk API Guide in the Zendesk Help Center to get started. The reference documentation describes all the available endpoints. Most of the reference documentation for the Zendesk API is available in the Rest API section of the Zendesk Developer Portal. ![]() Zendesk offers a rich API with the service. What users can and can't do using the API As Zendesk official partners, we offer advanced solutions for seamless workflow optimization, implementation in a short period of time.
0 Comments
Leave a Reply. |